Brassex: an AI employee for production operations.
How a custom furniture maker handed its order-to-delivery coordination to an AI employee, saving 20 hours a week and giving customers a much better experience.
The problem
Brassex makes furniture to order and sells it through its online store. Every order kicked off a chain of manual work: reading the customer's email, collecting every detail the shop needed, passing specs to production, tracking the build and the delivery, and answering the customer's questions along the way.
It took hours every week, and it depended on someone staying on top of every single thread.
What we built
A production management agent that works the whole order, the way a dedicated coordinator would.
- 01
Reads incoming orders
Works directly from client order emails.
- 02
Gathers production details
Collects everything the shop needs to build the piece.
- 03
Hands off to production
Sends complete, organized job information to the production team.
- 04
Manages timelines
Tracks delivery updates and keeps timelines current.
- 05
Keeps the client informed
Helps with all communication with the customer, from order to delivery.
The results
“It handles every order from the first email to final delivery. We got 20 hours a week back, and our customers noticed the difference right away.”
Customer experience improved drastically: clients get timely answers and updates on their order at every stage, without having to chase anyone for them.
Could this work in your shop?
If your team spends hours turning emails into work orders and chasing updates, an AI employee can take that on.
Book a free consultation